Frequently Asked Questions
How do I pay with a Shell Gift Card?

To pay with a Shell Gift Card, please see an attendant in store. Your Gift Card will be swiped and the amount of the purchase is deducted from the Card balance.

How do I activate a Shell Gift Card?

When you purchase Shell Gift Cards at Shell, the Shell Sales Associate activates them immediately and you can use them right away or at a later time.

What products can I purchase with a Shell Gift Card?

You can purchase any of the items you usually would at Shell with a Shell Gift Card, including gasoline, car washes and convenience store items.

Can I earn AIR MILES® reward miles when paying with a Shell Gift Card?

Yes, you can earn AIR MILES reward miles when you make an eligible purchase using the Shell Gift Card as a method of payment. You must swipe you AIR MILES card at the time of transaction. Please note you will not earn AIR MILES reward miles awarded when you purchase a Shell Gift Card..

Can I redeem AIR MILES reward miles for Shell Gift Card?

Yes, you can redeem the AIR MILES reward miles in your AIR MILES Cash balance* instantly in-store at Shell and purchase Shell Gift Cards. For example, a Collector can redeem 95 reward miles for $10 off the purchase of the Gift Card and use another method of payment for the remainder.

Do Shell Gift Cards contain any of my personal information?

Shell Gift Cards do not contain any credit card or personal information. So if they get lost or stolen, no one can get access to a credit card number.

Can a lost or stolen Shell Gift Card be replaced?

Please treat your card like Cash, see cardholder agreement for details.

How do I check the balance of my Shell Gift Card?

Your Shell Gift Card balance appears on your Shell receipt each time you use it to make a purchase. You can also visit Click Here or call 1-800-989-8099 for balance inquiries.

Do Shell Gift Cards expire?


Can I reload my Shell Gift Card?

No. Once the balance has been used up, the Shell Gift Card cannot be reloaded. You will need to purchase a new Gift Card.

Can I receive cash back for the amount of the Shell Gift Card?

No. Shell Gift Cards can be used to purchase goods but they may not be redeemed for cash.

Do I have to spend the exact amount of my Shell Gift Card?

No. If your purchase amount is less than the value of the Shell Gift Card, you can apply the balance to your next purchase. If your purchase amount is greater than the gift card balance, you will need to use an additional payment method with your gift card.

If I have multiple Shell Gift Cards, can the balance on all cards be transferred to one card?


What are the payment methods to purchase Shell Gift Cards?

When purchasing Shell Gift Cards at Shell retail locations you can use any of the accepted methods of payment at the station.

* You must first activate your Collector Account by setting your balance preference to allocate some or all of the reward miles you earned after activation to your Cash balance. You must have accumulated sufficient reward miles in the Cash balance of your Collector Account in order to redeem reward miles towards your purchases at participating Sponsor locations.

Redeem AIR MILES reward miles in the Cash balance of your AIR MILES Collector Account in increments of 95 reward miles for $10 off your purchases at participating AIR MILES Sponsor locations to a maximum of $750 per day. Visit to learn more. All Rewards offered are subject to the Terms and Conditions of the AIR MILES Reward Program, are subject to change and may be withdrawn without notice.

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